Residential Services Manager
Listed on 2026-01-17
-
Management
Healthcare Management
Description
The OpportunityNOVA is seeking a Residential Services Manager to lead our 8-home ICF-IID program. This is a critical leadership role designed for an "Operational General" who can manage the logistics of multiple sites while maintaining a focus on the health, safety, and happiness of our residents.
The MissionYou will be the primary leader for our residential operations, directly supervising a team of Residential Services Supervisors (House Managers). You are responsible for ensuring that all 8 homes—all conveniently located within a 15-minute radius—are fully staffed, survey-ready, and operating at the highest clinical standards. You will work as a close partner to the Program Director and other clinical and support staff to provide a seamless, 24/7 environment of support.
Key Responsibilities- Operational Leadership: Directly supervise, coach, and mentor Residential Support Supervisors (RSS) to ensure high-performance at the house level.
- Staffing & Retention: Oversee the master schedule for the group homes, training, onboarding, and overtime efficiency.
- Facility Excellence: Conduct regular site inspections to ensure our group homes are safe, clean, meet all NC DHSR and Life Safety standards.
- Digital Oversight: Utilize Point Click Care (PCC) dashboards to monitor real-time documentation compliance and resident health trends.
- Survey Readiness: Lead the agency through state surveys and internal audits, ensuring that all residential records and physical plants are in constant compliance.
- Crisis Management: Provide high-level support for behavioral or medical emergencies and participate in the Administrator-on-Call (AOC) rotation.
- Degree: Bachelor’s degree in Human Services, Healthcare Administration, Business, or a related field (Required).
- Experience: Minimum of 3 years of management experience in a residential or healthcare setting.
- Leadership: Proven track record of managing multiple sites and large teams.
- Logistics Mindset: Ability to manage complex staffing schedules and facility maintenance priorities across an 8-home circuit.
- Tech-Savvy: Proficiency with Electronic Health Records (EHR) is required; specific experience with Point Click Care (PCC) is a major advantage.
- Administrative
Skills:
Strong experience in incident investigation, personnel management, and staff supervision.
- Valid North Carolina Driver’s License and clean driving record.
- Must be able to participate in the rotating Administrator-on-Call (AOC) schedule.
- Ability to move between residential sites frequently within the Goldsboro area.
- A commitment to trauma-informed care and person-centered service delivery.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).