IT Helpdesk Analyst

Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a IT Helpdesk Analyst for our Medical Device Client in Goleta, CA.

12-month contract | Onsite M-F | The pay range for this position is $33.00 – $40.00 per hour depending on qualifications.

The IT Support Specialist will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and providing resolution during the initial contact or forwarding the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

• In depth knowledge of Windows operating system (Win
  10, Win
  11, Windows Services).
• Familiarity with other operating systems macOS / Linux beneficial.
• Experience with remote desktop tools and remote support software.
• Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
• Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
• Proficient in using Active Directory tools and manage users accounts, groups, permissions.
• Remote tool Support.

• 1 to 3 years of experience in an IT support role.
• 1 to 3 years Call Center experience.
• Time Management and prioritizing multiple initiatives at once.
• Customer Service focused.
• Problem-Solving Skills.
• Able to adapt in a fast-paced environment.
• Able to function well in team environment.
• Attention to Detail.
• Able to meet with management to give presentation on recommendations.
• Able to navigate through conflict resolution.
• Positive attitude, enthusiastic about technology.
• Continuous learning and pushing the team with new concepts.

High School Diploma or equivalency

A+ certification a plus