Help Desk Professional II

We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. You’ll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast‑paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support.

This is an onsite position for our Corporate office in Goleta, CA.

• Provide quality technical support for end‑users, remote staff, and IT systems teams.
• Answer customer inquiries via phone, email, and in‑person, ensuring timely and professional communication.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Support purchasing, receiving, shipping, and management of equipment inventory.
• Participate in IT improvement projects and tactical plan implementation.
• Document issues, resolutions, and system changes in a service desk platform.

• 2–3 years in a help desk or technical support role, ideally in a mid‑sized, geographically dispersed organization.
• Strong troubleshooting skills for Windows OS and user/computer account management in Active Directory.
• Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
• Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
• U.S. citizenship and ability to obtain/maintain a security clearance.
• High school diploma or equivalent.

• Experience with Okta Multi‑Factor Authentication.
• Familiarity with Exchange and Office 365.
• Printer installation and configuration.
• Basic Windows Server administration.
• Exposure to enterprise IT processes, including hardware lifecycle management.

High School Diploma Required

• Full‑Time
• Security Clearance
• Mid‑Level
• On‑site

We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

• 100% company paid Medical, Dental and Vision
• Major Medical Insurance for employees and family members
• Dental Insurance for employees and family members
• Vision Insurance for employees (employee‑paid for family members)
• Group Life Insurance
• Accidental Death and Dismemberment Insurance
• Travel Accident Insurance
• Long‑Term Disability
• Short‑Term Disability (voluntary)
• Supplemental Life Insurance (voluntary)
• Flexible Spending Account (pre‑tax deferrals for health care expenses) (voluntary)

• Money Purchase Pension Plan – 100% Company funded defined contribution retirement plan. One‑year entry waiting period and 5‑year vesting. Core Funds available and a self‑directed brokerage account option.
• Employee Stock Ownership Plan – 100% Company funded discretionary contribution. 100% vested after one‑year entry waiting period.

• Paid Time Off on top of company recognized Holidays
• Paid Sick Leave

Tecolote’s generous paid time off benefits give employees the flexibility they need to relax, recharge and take care of the unexpected.