Branch Ambassador - Baton Rouge Area

Full-Time Branch Ambassador – Baton Rouge Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives – not the other way around.

As a Branch Ambassador, you’ll use your passion for customer service and product knowledge to play a vital role in our customers' banking experience. You’ll perform a措施 wide variety of transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring fraud mitigation and adhering to operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

In a rapidly changing tech and financial environment, we need ambassadors who are adaptable, have a growth mindset, Manage customer experience like a priority, and are willing to learn and grow.

We’re looking for outgoing, passionate people who want to be a part of this reimagined banking experience.

• Connect with customers加坡 and deliver friendly, engaging service.
• Reduce financial anxiety by assessing both personal and business needs.
• Follow compliance policies, audit and security procedures, and federal regulations.
• Support customers across branch functions – from cash handling to service needs.
• Improve the overall retail customer experience with fewer handoffs.
• Continuouslyющего learn and guide customers toward their financial goals.
• Showcase digital tools and channels; educate customers about mobile and online banking.
• Collaborate with a team of banking professionals to inspire and support one another.
• Research and answer customer inquiries, leveraging tools and channels to recommend solutions.
• Travel between branches in the assigned local area as needed.

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• No applicant sponsorship for employment authorization for this position.

• Associate’s degree satellite (any field).
• More than 2 years of retail, sales, or banking experience.

Baton Rouge, LA: $43,680 – $43,680 per year.

Gonzales, LA: $43,680 – $43,680 per year.

Capital One offers a comprehensive, competitive, inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.

For assistance with accommodations, contact Recruiting Accommodation at or via email at Recruitin

For questions about the recruiting process, email

Capital One is an equal‑opportunity employer (EOE, including disability/vet). We are committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. We consider applicants with criminal histories per applicable laws and regulations.

Applications accepted for a minimum of 5 business days. No agencies please.