Occupational Services Representative

Position Overview

The Occupational Services Assistant supports the Medical Review Officer (MRO) in overseeing the review and interpretation of drug test results in a clinical or workplace setting. This position involves assisting with administrative tasks, maintaining accurate records, communicating with donors, and ensuring compliance with regulatory standards. The MRO Assistant plays a vital role in supporting the MRO's efforts in maintaining the integrity of the drug testing process.

• Administrative Support:
  • Assist the MRO in the review, verification, and processing of drug test results.
  • Maintain confidential medical records and ensure the accuracy and completeness of documentation.
  • Schedule and coordinate appointments for drug testing and review procedures.
  • Help prepare and manage reports for the MRO, ensuring all data is accurate and properly recorded.
• Documentation & Compliance:
  • Ensure that all documentation meets regulatory standards, including those outlined by DOT, SAMHSA, and other relevant authorities.
  • Support the MRO in ensuring compliance with federal and state drug testing regulations.
  • Maintain and update a database of drug testing records and results, ensuring they are securely stored.
• Communication & Coordination:
  • Act as a point of contact for employees or individuals involved in drug testing, answering questions and providing information under the guidance of the MRO.
  • Coordinate with laboratories, collection sites, and medical professionals to ensure timely and accurate reporting of drug test results.
  • Assist in notifying employers or clients of confirmed test results and ensure that appropriate follow-up actions are taken.
• Assistance with Result Interpretation:
  • Support the MRO in reviewing test results and medical records to ensure appropriate interpretation.
  • Help with the preparation of reports regarding positive or inconclusive test results.
  • Assist in reviewing any discrepancies and ensuring that proper documentation is in place for the MRO's final decision.
• Confidentiality & Data Security:
  • Maintain confidentiality in all aspects of the drug testing process.
  • Ensure that all drug testing and medical review procedures comply with confidentiality laws, such as HIPAA and other privacy regulations.
  • Ensure data is securely stored and protected against unauthorized access.
• Support for MRO Functions:
  • Assist the MRO in providing expert testimony or advice when required regarding drug testing results.
  • Help in preparing for audits and inspections, ensuring all necessary documentation is in place.
  • Stay updated on changes to drug testing regulations and assist with incorporating changes into operational processes.
• Other Duties:
  • Assist in the management of medical records and any follow-up requirements related to drug test results.
  • Support any additional tasks related to the medical review officer's duties, including special projects or case management.
  • Participate in staff meetings, training sessions, and other professional development opportunities.

• High School Diploma or equivalent; additional education or certification in healthcare, medical assisting, or a related field is preferred.
• Previous experience in a medical, healthcare, or drug testing environment is a plus.
• Strong knowledge of medical terminology, drug testing procedures, and legal compliance standards.
• Excellent organizational and time-management skills.
• Strong attention to detail and ability to handle sensitive information with confidentiality.
• Ability to communicate effectively with a wide range of individuals, including employees, medical professionals, and employers.
• Proficiency in using office software and maintaining databases (e.g., Microsoft Office, Google Workspace).
• Ability to work independently and as part of a team.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care