Sales Support Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate role is an integral part of the store’s overall success and efficiency; focusing on brand commitment when servicing customers. The role requires leaving a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential.

• CASH WRAP:
  Greet the customer with a smile and eye contact, and offer your name; interact genuinely with the customer; read cues to determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; keep cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; create a lasting impression by thanking the customer and providing a reason to return.
• STOCKROOM / WAREHOUSE:
  Receive shipments and transfers; notify store management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies to store management; process shipments/transfers according to Coach standards; organize and clean stock room daily; shift/organize product in stockroom; manage stock levels/back-of-house and sales floor; prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled.
• SALES FLOOR:
  Regularly analyze the sales floor to assess replenishment needs; replenish floor/assigned zone; respond to sell-through and execute visual merchandising; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or store management when needed; maintain housekeeping standards.

• Drive for Results: Exceed goals, top performer, bottom-line oriented; pushes self and others for results.
• Customer Focus: Dedicated to meeting customer expectations; uses first-hand customer information for improvements; builds trust and respect.
• Creativity: Generates new and unique ideas; makes connections among ideas.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
• Learning on the Fly: Learns quickly, open to change, analyzes successes and failures for improvement, experiments to find solutions.
• Perseverance: Finishes tasks with energy and persistence, especially when faced with resistance.
• Dealing with Ambiguity: Handles change and risk; acts without the total picture when needed.

• Experience:
  
  1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems; basic computer skills (including iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room, and shelves; ability to climb, bend, and kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for shipments/transfers.
• Schedule:
  
  Flexible schedule including nights, weekends, and holidays with high retail traffic and sales days.

Note:

This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions…