Parts & Service Coordinator, Heavy Equipment

Parts & Service Coordinator, Heavy Equipment

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports to the Branch Manager.

Branch: Gonzales, Louisiana

Type: Full-Time, Permanent

• Competitive Salary plus Quarterly Bonus Opportunity
• Exceptional Health and Welfare Benefits
• Vacation, Paid Personal Days & Paid Holidays
• 401(k) Company Match

• Serve as the primary point of contact for service-related inquiries, managing incoming calls and emails, and proactively updating customers on the status of service and parts requests.
• Open and close work orders in accordance with established internal procedures and timelines.
• Prepare, review, and present accurate service and parts quotations to customers.
• Maintain and update work orders to ensure complete and accurate billing of all applicable items.
• Support shipping and receiving activities for parts orders, ensuring timely and accurate processing.
• Conduct inventory checks and cycle counts to maintain stock accuracy and availability.
• Input and update part details within work orders to reflect current and correct information.
• Generate purchase orders for external customer requests, ensuring alignment with procurement protocols.
• Provide cross-functional support to both the Parts and Service departments as needed.
• Address customer concerns promptly and professionally, escalating issues when necessary to maintain strong customer relationships.
• Perform additional duties and special projects as assigned by management.

• Education / Certification:
  • High School Diploma, GED or equivalent
  • Valid driver’s license with a clean driver’s abstract
  • Must be able to pass a pre-employment background check
• Experience:
  • 2+ years’ experience in a Parts or Service Writer role within a Truck/Heavy Equipment or Automotive Dealership environment
  • Experience preparing quotes and opening/closing work orders
  • Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
  • Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
  • Previous or relevant experience may include Parts Counterperson, Clerk, Advisor, Service Writer, Coordinator, Administrator, etc.
• Travel Expectations: 2% - 5% local deliveries or pick-ups as needed
• About You:
  • Ability to work within a fast-paced environment
  • Ability to organize, multitask and plan work efficiently
  • Positive and collaborative attitude
  • Good verbal and written communication, with strong customer service skills
• Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE provides competitive compensation packages, robust group benefits, and professional growth opportunities.

We encourage applications from all qualified persons. Only those being considered for the position will be contacted.