Customer and Sales Representative

Description

We are looking for a highly motivated and results-driven individual to join our team as a Customer and Sales Representative/Inbound Appointment Specialist. In this role, you will be responsible for handling inbound calls from potential, new, and existing customers, as well as conducting outbound calls to convert leads into qualified in-home appointments. Your primary goal is to set appointments with all decision-makers present, ensuring our sales professionals have the best opportunity to close deals.

Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US. Our balance of expertise, winning sales system, top-of-the-line materials partnerships, and consistent customer satisfaction have helped Best Choice Roofing to become the fastest growing roofing company in the country.

Our team is dedicated to building strong relationships with clients and each other so we can achieve great things together! We believe in teamwork, continuous improvement, and celebrating success.

• Handle inbound calls and make outbound calls to leads generated from our website, lead providers, and inbound web forms.
• Adhere to standard operating procedures (SOP) and follow the designated call cadence for each lead source.
• Schedule and confirm appointments for the sales team, ensuring clear and accurate handover of information.
• Maintain accurate and up-to-date records of all calls, appointments, and client interactions in our internal systems.
• Consistently meet or exceed daily, weekly, and monthly performance targets for appointment setting and conversion.
• Conduct cold calls using a provided lead database and re-engage with prior contacts and warm leads.

• Previous experience in a call center or sales role is preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong computer proficiency; ability to talk and type simultaneously.
• Highly organized, with strong multitasking capabilities.
• Financially motivated and driven to succeed in a fast-paced environment.
• Confident communicator with strong persuasion skills, the ability to think quickly, multitask effectively, and maintain a proactive, goal-oriented mindset.

• Competitive Compensation
  :
  We offer competitive wages based on experience and performance.
• Real Career Growth Opportunity
  :
  We value our employees and offer opportunities for advancement and professional development.
• Company-enhanced benefits
  , including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement.

We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.