Medical Assistant; OB​/GYN

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The Medical Assistant provides direct patient care and acts as a patient advocate for patients and their families through the healthcare system. Duties include assisting providers during preparation and provision of patient visits, interviewing patients to obtain the reason for visit, room preparation, specimen collection and processing, medication administration, documentation in the electronic health record, and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records, and assist patients with pharmacy/medication questions.

• Prepare for patient appointments by reviewing and updating patient records prior to arrival
• Interview patients to obtain the reason for visit (chief complaint) and document in the electronic medical record following MA workflow protocols
• Record patients’ vital signs according to age-specific protocol
• Prepare exam room and patient for the type of exam or procedure
• Maintain patient confidentiality following HIPAA policies and procedures
• Document all patient information accurately in the electronic health record
• Communicate in a timely and professional manner with patients and other care-team members
• Know and follow the eight rights of drug administration
• Follow procedures for immunization administration and storage
• Follow all medication policies for labeling, storing, and use
• Apply universal protocols and National Patient Safety Goals
• Cleanse and sterilize instruments per protocol
• Have knowledge of surgical and diagnostic office procedures
• Collect specimens accurately, perform testing as indicated, and process results
• Provide clear instructions to patients regarding obtaining and collecting specimens
• Review patient plans and educate patients on discharge instructions
• All other duties as assigned (e.g., translation and travel to other locations)
• Identify medications and their indications for proper utilization
• Work independently and use critical thinking to solve issues under pressure
• Coordinate continuity of patient care with external healthcare organizations and facilities, including referrals to outside specialties and ongoing two-way communication between providers
• Promote clear communication among the care team and clinicians by ensuring awareness of patient care plans
• Facilitate patient care based on approved standing orders and protocols
• Work with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation
• Assist in clinical care by providing utilization of resources and development of new clinical tools, forms, and procedures
• Act as a mentor to Associate Medical Assistants
• Use excellent customer service and communication skills
• Perform patient outreach calls as needed
• Meet UDS and quality-based measurements
• Educate patients regarding services such as the Integrated Care Model, Patient Portal, and other specialty service lines within our organization and help them navigate access to these services

• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with one or more years’ experience
• Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years’ experience working as a Medical Assistant in a health care setting
• Certification to perform CPR and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Has one or more years as a medical assistant
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in…