Front Office Representative-Primary Care

Front Office Representative-Primary Care

Job Category
:
Administrative Support

Requisition Number
: FRONT
002007

• Posted:
  December 24, 2025
• Full-Time
• On-site

• Primary Care, 13555 W McDowell Rd, 103, Goodyear, AZ 85395, USA
• Primary Care, 13555 W McDowell Rd, 103, Goodyear, AZ 85395, USA

Headquartered in Phoenix, IMS is a team of 500 employees and a physician‑led organization united through its providers’ commitment to high‑quality innovative health care. Each day is a new day for ground‑breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Primary Care clinic in Goodyear. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out.
• Answer all incoming calls and route them to the appropriate staff.
• Answer all incoming calls and route them to the appropriate staff, relay telephone messages.
• Collect co‑pays, review and verify patient coverage of insurance or other agencies, and compute the charges to be paid by patient.
• Maintain and keep an updated scanning/filing system.
• Understand insurance referral processes.
• Multi‑task and execute delegated duties.

• At least 1 year of customer service skills and experience.
• Previous experience with Athena system a plus.
• Ability to communicate, take initiative, and work well with an established team.
• Excellent organizational skills.
• Computer skills using Microsoft software, scheduling software, and email applications.
• The ability to work in a constant state of alertness and in a safe manner.
• Must be able to multitask several phone lines.

• High School Diploma or equivalent.

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off and a very lucrative 401K plan.

* IMS is a tobacco‑free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.