Director of Operations

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$/yr - $/yr

The Regional Director of Operations plays a critical role in developing and executing business strategies to drive profitable growth in logistics services. The role involves managing a team of General Managers and collaborating cross-functionally to ensure seamless account onboarding and maintenance, aiming for optimum client satisfaction and leveraging market insights to influence decision-making.

• Develop and execute strategies to generate profitable revenue on client-centric product solutions.
• Maintain a strong pulse on market trends, competition, and client feedback.
• Collaborate cross-functionally to anticipate and solve development and integration challenges.
• Build and lead a team to meet or exceed established goals.
• Develop business insights to influence key stakeholders with data-driven decision making.
• Review accounts periodically to ensure profitability and adjust fees and pricing structures as required.
• Travel throughout the assigned territory for site visits and in-person meetings.
• Identify arising business opportunities and build long-lasting trusted relationships with prospective accounts.

• 10+ years of logistics/3PL operations management experience.
• Experience with Public Warehousing.
• Big Box experience (e.g., Walmart, Target).
• Proficient knowledge on warehouse management system, order management system, transportation management systems and services/products related to supply chain industry.
• Able to oversee multiple facilities operationally, P&L, quality, and SLA performance.
• Proficient in labor management planning and execution.