Team Leader, Retail

Estrella Falls 16 - Harkins Theatres, 15010 W. McDowell Rd, Goodyear, Arizona, United States of America

Posted Monday, November 3, 2025 at 9:00 AM

We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.

Responsibilities Include:

As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Movie going Experience.

What You’ll Be Responsible For:

• Organizing and maintaining daily plan to ensure team is performing at best capacity.
• Coordinate rest and meal breaks.
• Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
• Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
• Handles minor guest disturbances and concerns, including product exchanges.

Requirements:

• Are at least 16 years of age
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read/write in English
• Are able to work independently or with a team
• Have work availability during our busiest times:
  Evenings, Holidays

Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted. By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here