Retail Store Manager

Overview

Retail Store Manager to join our team. Salary: $19.00 to $26.48 per hour. In addition to hourly pay, a very lucrative monthly bonus may constitute a major portion of total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open 9AM–6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• Vacation: one week paid after six months; additional weeks after one year and on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years.
• Employee discounts on first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year).
• Access to over 10,000 discounts with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for day-to-day store operations and promoting a positive/productive environment. Responsibilities include leading, coaching, and developing store employees, recruiting and retaining top talent, maximizing financial goals, and managing customer relations/satisfaction. The Store Manager sets the tone for a customer-centric environment and analyzes store financial statements to ensure goals are met and adjust as necessary.

The Store Manager commits to the asset protection program through inventory control, policies, procedures, and securing customer loans. With internal and external marketing tools, promote the business and target new customer acquisitions. All employees work with a variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance. Actual pay is based on location, qualifications, and experience. Reports to the District Manager.

(This is a representative list of general duties and not all-inclusive; other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and protect assets.
• Ensure asset protection through inventory control and loan management.
• Administer store processes: inventory, loan management, merchandising, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and self-development training.
• Communicate store mission and profit objectives to employees.
• Stay up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers in exterior areas or retrieve products stored externally.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as needed.
• Flexible retail schedule, including weekends and holidays.
• Store Managers will work 45+ hours per week; hours are not guaranteed.
• Computer literate; able to operate…