Shift Lead

Shift Lead – Walgreens

Join to apply for the Shift Lead role at Walgreens
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This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $20.00/hr

• Open and close the store in the absence of store management, including all required system start-ups, cash handling, and ensuring floor and stock room are ready for the business day.
• Responsible for opening the back door of store for deliveries.

• Perform product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.

• Engage customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Hold store keys to open and close without management as necessary.
• Assist and coach other team members on the warehouse and vendor ordering process.
• Register all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and reverse logistics.
• Assist in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions.
• Maintain accurate inventory counts and on‑hand quantities.
• Ensure the Outdate program is followed with team members.
• Perform basic department pricing and make daily price changes; ensure proper signage is displayed to support accurate pricing.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment.
• Assist with exterior and interior maintenance to ensure clean, neat, orderly store condition and appearance.
• Assist with separation of food items and product placement as specified by policies, and perform stock rotation.
• Have working knowledge of store systems and equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager.

• Serve as a liaison between management and non‑management team members by communicating assigned tasks to team members when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Employment consideration for qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $17 – $20 / Hourly.

• Not Applicable

• Full‑time

• Management and Manufacturing