Manager, Security Operations Center

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Manager, Security Operations Center and Badging. The Manager, Security Operations Center and Badging oversees the Security Operations Center (SOC) and access control/badging administration for Samsung locations. The Manager, Security Operations Center and Badging ensures continuous monitoring of security systems, proper credential management, coordination of emergency communications, and incident escalation. The Manager provides leadership to SOC and badging staff, conducts CCTV investigations, and collaborates with internal stakeholders and law enforcement agencies.

Key responsibilities include maintaining operational compliance, developing SOPs, providing metrics and reporting, and ensuring effective training and professional development of team members.

Pay Details; $88,500.00 /yr

RESPONSIBILITIES:

Security Operations Center (SOC) Management

• Oversee daily operations of the SOC, including monitoring alarms, CCTV, and access control systems
• Selection and placement of SOC personnel; conduct disciplinary action and develop performance improvement plans; design and implement career development of direct reports
• Develop and implement training programs for SOC personnel; design and implement remedial and refresher training programs
• Analyze employee performs; initiate quality assurance programs; develop and implement processes to resolve deficiencies
• Coordinate incident response and emergency communications for security events
• Monitor, document, investigate, and escalates security incidents appropriately
• Review daily incident reports for accuracy and completeness

Access Control and Badging Administration

• Selection and placement of badging personnel; conduct disciplinary action and develop performance improvement plans; design and implement career development of direct reports
• Develop and implement training programs for badging personnel; design and implement remedial and refresher training programs
• Manage badge issuance, replacements, and deactivations
• Oversee role-based and location-based access permissions
• Maintain accurate records in Lenel and V2 Systems
• Ensure processes align with onboarding/offboarding procedures

CCTV Monitoring and Investigations

• Conduct CCTV investigations to support incident resolution
• Collaborate with internal investigators and law enforcement agencies
• Maintain discretion and follow legal/ethical standards in surveillance operations

Security Technology Oversight

• Oversee operational functionality of CCTV, access control, badge readers, alarms, and visitor management systems
• Conduct weekly system audits to ensure equipment readiness
• Coordinate repairs, upgrades, and system testing with vendors and IT

Team Leadership and Training

• Supervise SOC and badging staff, including hiring, training, scheduling, and performance management
• Develop Standard Operating Procedures, guidance documents, and training materials
• Provide refresher and corrective training as needed

Performance Metrics and Reporting

• Provide operational metrics on visitors, badge issuance, system issues, and incident trends
• Establish and track Key Performance Indicators for SOC performance and response times
• Recommend process improvements and cost-saving initiatives

Risk Management and Compliance

• Ensure operations comply with client policies, company procedures, and regulatory requirements
• Support audits and compliance reviews
• Identify security vulnerabilities and recommend mitigation strategies
• Maintain accurate documentation for all incidents and audits

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of security operations experience in a Security Operations Center, Command Center, 911 Operations
• Experience with access control, badging, and CCTV monitoring
• Supervisory or leadership experience
• Effective oral and written communication
• Planning and organization skills, and attention to detail
• Proficiency with Microsoft Office applications
• Incident analysis and investigative skills
• Problem-solving and decision-making skills
• Date…