Engagement Specialist

The Engagement Specialist is responsible for developing and maintaining engagement and participation of the client throughout the entire program lifecycle.

• Support the Client Engagement Manager to assist with clients to develop and support their reentry plan
• Utilize technology to track and report on the activities and results of participants
• Filing and maintaining case history reports
• Interviewing clients to assess their situational needs
• Determining which services and assistance are necessary
• Serving as a liaison between the client and social, financial, health and legal services
• Developing a plan of action to improve the client’s well-being
• Planning regular follow-ups to assess progress and additional needs
• Reviewing and modifying plans as circumstances change for the individual

• Advanced education or training in related field or equivalent experience preferred
• 3-5 years of case management, adult education, or non-profit program management
• Experience scheduling/managing and tracking programs or activities
• Ability to clear Department of Corrections visitor background process
• Compassionate and able to relate to different clients with various needs
• Motivation to encourage clients to follow their care plans
• Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
• Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
• Flexibility to change care plans if they are not getting the best results
• Organization to manage several different cases at once
• Computer literacy to maintain and manage case records