Quality Assurance Officer

We have a fantastic opportunity for a Quality Assurance Officer to join our Area 12 team. This is an excellent opportunity for an organised, detail-oriented individual to support the delivery of high-quality services while helping drive continuous improvement across the contract. Working closely with the Quality Assurance team, you will play a key role in maintaining quality standards, supporting compliance activities, and contributing to the ongoing development of quality management systems and processes.

At Amey, you'll be part of a collaborative and supportive team where your contribution will directly impact service quality and operational excellence. You'll have opportunities to develop your skills, gain exposure to industry-standard quality systems, and support initiatives that enhance the way we work. The salary is competitive (please enquire for more details). We offer a range of flexible working practices and are committed to supporting our colleagues' professional development and wellbeing.

• Maintain and update quality documentation within the Area 12 Contract Management System (CMS).
• Support the management of policies, procedures, safe systems of work, risk assessments, and quality records.
• Ensure documentation remains accurate, up to date, and compliant.

• Assist with the planning and delivery of internal quality audits.
• Support preparations for external audits and compliance reviews.
• Help maintain audit records and track actions through to completion.

• Collect, analyse, and monitor quality-related data.
• Identify trends, potential risks, and opportunities for improvement.
• Prepare quality reports and management information when required.

• Support the organisation and coordination of training activities.
• Ensure training records are maintained in line with the Area 12 Training Matrix.
• Liaise with internal stakeholders to support training compliance.

• Assist the Quality Manager and Quality Analyst with root cause investigations.
• Support evidence gathering, corrective action plans, and compliance tracking.
• Help manage non-conformance closure with the client.

• Support and contribute to continuous improvement initiatives.
• Help identify opportunities to enhance processes, systems, and service quality.
• Promote a culture of quality and operational excellence across the business.

We want to hear from you if you have

• Experience in a quality assurance, administrative, or similar support role.
• Experience with in a service provider, infrastructure, engineering, manufacturing, or operational environment would be advantageous.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple priorities and work effectively within a team.

• Knowledge of quality management systems and industry standards such as ISO 9001, ISO 14001, and ISO 45001.
• Experience using Microsoft Visio or equivalent process-mapping software.
• Internal auditing experience.
• Lead Auditor ISO 9001 qualification.
• Understanding of root cause analysis and continuous improvement methodologies.

Primarily office-based with occasional visits to operational depots. Occasional travel may be required to support audits, meetings, and training activities.

Some of our benefits include:

Exceptional personal development, training and progression opportunities

Competitive salary and benefits package

Generous pension scheme with additional employer contributions
24 days annual leave plus bank holidays

Flexible benefits scheme

Employee discounts and savings

Family-friendly