Service Center Coordinator

6 days ago Be among the first 25 applicants

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring and validating work order transactions for accuracy and adherence to policy. Supports onsite teams by coordinating work order entries, approvals and escalations while maintaining data integrity in Yardi. Provides quality assurance, training and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams and operational assurance to drive efficiency and adherence to company standards.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck.

• Process and validate work orders to ensure proper categorization, priority level and completeness.
• Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with Work Order Management policy.
• Assist with correcting work order discrepancies, preventing unauthorized changes, and ensuring compliance with Gatekeeper controls.
• Track work order trends, identify inefficiencies and potential compliance issues and provide corrective recommendations to leadership.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on Work Order Management policy, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Assist in the weekly audit of completed work orders to verify labor, materials, photos, and resident acknowledgments are properly recorded.
• .Identify and elevate recurring compliance failures to leadership for corrective action and process improvements.
• Ensure all work orders maintain an audit-ready status for Operational Assurance and compliance reviews.
• Monitor adherence to Work Order Gatekeeper process and report compliance issues to leadership.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operations changes and best practices.

Typical Physical Demands:
Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long-term disability, parental leave.
• And more!

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience
• Relevant industry and leadership experience preferred
• Ability to travel up to 20%
• Strong data entry and documentation skills with high attention to detail
• Proficiency with Outlook, Excel and Word.
• Existing Yardi knowledge is a bonus
• Ability to communicate effectively across multiple levels of the organization
• Strong problem-solving, project management, and organizational skills
• Work order Management system training
• Work Gatekeeper framework compliance training
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Grow. Succeed. Lead. Join the team delivering the best in residential real…