IT Service Management Specialist; In-house

Position: IT Service Management Specialist (In-house)
Join our team at Corbion and be part of a company dedicated to preserving food, health, and the planet.
Job Category:
Information Technology
Work

Location:

Hybrid
Office

Location:

Gorinchem, NL
Job Type: Full Time
Job
At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

Please note:

We only consider candidates who are currently residing in the Netherlands.
The role  As a Service Management Specialist, you play a pivotal role in shaping and elevating Corbion's global IT service delivery. You are the driving force behind the design, governance, and continuous improvement of IT Service Management (ITSM) processes across the organization.
In this role, your primary focus is on optimizing ITIL-based processes and ensuring a seamless end-user experience - balancing business needs, vendor performance, and platform capabilities. You will take ownership of our current ITSM platform (Topdesk) while preparing the organization for a strategic transition towards Service Now.
You act as the linking pin between business stakeholders, internal IT teams, and external service providers, translating requirements into scalable and efficient service processes. This is a highly autonomous position with significant impact, offering the opportunity to shape the future of IT service delivery within a global organization.

Key Responsibilities   Own and continuously improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management
Act as functional owner of the ITSM platform (currently Topdesk), ensuring workflows, automation, and integrations support business needs
Drive the preparation and implementation of a future migration to Service Now, ensuring processes are optimized before and after transition
Collaborate with external partners (e.g. service desk and infrastructure vendors) and ensure delivery against SLAs, KPIs, and XLAs
Act as primary escalation point and challenge vendors on service quality, user experience, and contractual performance
Define and monitor service performance metrics, translating data into actionable service improvements
Lead service review meetings and implement continuous improvement initiatives
Align multiple stakeholders across IT and business functions and drive standardization of processes across teams
Ensure effective governance of IT services, including service catalog, workflows, and reporting structures
Contribute to enhancing the overall user experience of IT services across Corbion
You bring   Minimum 5-7 years of experience in IT Service Management in a complex, multi-vendor environment
Bachelor's degree (HBO/WO) in IT, Business IT, or a related field, or equivalent through experience; MBO candidates with proven Service Management experience and ITIL v4 certification beyond Foundation will also be considered.
Strong knowledge of ITIL (v3/v4) and certified (ITIL v4 preferred, v3 Expert with v4 transition is also acceptable)
Proven experience in designing and improving ITSM processes (incident, change, problem, service request)

Experience with ITSM tooling such as Topdesk and/or Service Now (Service Now knowledge strongly preferred due to upcoming transition)
Experience working with external IT service providers and managing vendor performance
Ambitious work ethics with self-starting mentality to deliver service excellence
Strong stakeholder management skills, with the ability to align different interests into standardized solutions
Analytical and process-driven mindset with focus on continuous improvement and user experience
Solid communication skills in English. Dutch is considered a plus
Based in the Netherlands and eligible to work here
Additional advantage  If you meet the requirements above, we would be happy to consider your application. Candidates who also bring the experience below will have a clear advantage, as it directly supports the transformation we are working towards.

Experience with ITSM transformations or migrations (e.g. Topdesk to Service Now)

Experience with service experience management (XLA-driven environments)
Familiarity with enterprise IT environments (cloud, infrastructure, service desk operations)
What we offer   A high-impact role where you shape the future of IT Service Management within a global organization
The opportunity to play a key role in a strategic transformation towards Service Now
A high level of autonomy and ownership in designing and improving global IT processes
Exposure to a complex international…