Patient Booking & Reception Administrator

Position: Patient Booking & Reception Administrator
Job Title:

Patient Booking & Reception Administrator

Location:

James Paget Hospital

Employer:

Your Medical Services
Contract Type:
Temporary (Approx. 9 months with possible extension)
Pay Rate: £16 per hour PAYE (exclusive)

Working Hours:

Between 8:00am – 6:00pm (30-minute unpaid lunch break)

Overview
Your Medical Services are recruiting for a Patient Booking & Reception Administrator to support services at James Paget Hospital. This role involves a mixture of patient booking and front-of-house reception duties within a busy NHS setting. The successful candidate will play a key role in ensuring clinics run smoothly and patients receive professional and efficient support.

Key Responsibilities

* Booking and scheduling patient appointments in line with clinic availability

* Greeting patients and managing reception desk duties

* Handling inbound and outbound calls professionally

* Updating and maintaining accurate patient records

* Liaising with clinical teams regarding appointment changes

* Supporting patient flow within clinic environments

* Responding to general patient queries

* Ensuring confidentiality and compliance with NHS data standards

Skills & Experience

* Previous experience in an administrative, reception, or healthcare setting preferred

* Strong communication and interpersonal skills

* Professional and patient-focused approach

* Good organisational and multitasking ability

* Ability to work in a fast-paced environment

* Basic IT skills and attention to detail

Personal Attributes

* Friendly and approachable manner

* Reliable and punctual

* Team-oriented with a flexible attitude

* Professional presentation and conduct