Service Advisor

We are recruiting on behalf of our client, a reputable dealership in Great Yarmouth, Norfolk, seeking a Service Advisor to join their professional team.

This Service Advisor role offers an excellent opportunity for experienced motor trade professionals looking to advance their careers within a supportive and customer-focused environment.

• Competitive basic salary of £30,000 with a realistic OTE of £35,000
• Monday to Friday working week, with no weekends
• Access to ongoing training and development programmes
• Supportive team environment committed to quality service
• Rewards and benefits package
• Work for a dealership recognised for its exceptional customer service and industry reputation

• Greeting customers and managing service appointments efficiently
• Providing expert advice on vehicle repairs and maintenance
• Scheduling service work to ensure smooth workflow and timely completion
• Liaising with technicians and parts departments to meet customer expectations
• Upselling additional services where appropriate
• Maintaining accurate customer records and follow-up communications
• Ensuring high standards of customer satisfaction throughout all interactions

• Proven experience as a Service Advisor within the automotive industry
• Strong communication and customer service skills
• Excellent organisational skills with the ability to multitask effectively
• Knowledge of automotive technical services and pricing structures
• Professional, friendly, and approachable manner
• Ability to work as part of a team and deliver exceptional service