Divisional Operations Director

Divisional Operations Director

The closing date is 05 March 2026

An exciting opportunity has arisen for Director of Operations for the Division of Surgery, and Women's and Children's Services at the James Paget University Hospital NHS Foundation Trust.

As part of the Norfolk and Waveney University Hospitals Group, James Paget is on a significant journey of development and improvement. A Trust that is part of the New Hospitals Programme, an Electronic Patient Record and an Acute Clinical Strategy redesign are all current strategic priorities for the Group.

As the Director of Operations for the Division of Surgery and Women's and Children's Services, we are looking for an exceptional candidate to balance the day-to-day grip and control required to lead one of our two clinical divisions whilst simultaneously leading and contributing to significant strategic projects across Norfolk and Waveney.

Interview Date 26 March 2026

The Divisional Operations Director (DOD) role has a high level of delegated authority from the Chief Operating Officer and other members of the Site Leadership Team, providing operational and strategic leader leadership across all areas of the work within their designated portfolio. In addition, the DOD has wide ranging corporate responsibilities representing and making decisions on behalf of the Trust at local and regional level.

The DOD is expected to work collaboratively across the Norfolk and Waveney University Hospitals Group.

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Leadership

• Provide strong visible leadership across the designated area in partnership with the Divisional Medical Director, Head of Midwifery and Lead Nurse
• Drive through the delivery of ambitious targets to continually improve performance within the designated area.
• Work collaboratively with all senior leaders in the Trust and wider group
• Introduce new and innovative strategies to maximise organisational efficiency.
• Ensure that all staff in the designated area are clear about what is expected and are working together in successful teams to achieve the Trusts vision and objectives.
• Lead on the implementation of new systems, processes and policies.
• Take the strategic lead for the designated area within the Trust, ensuring most effective use of resources.

Service Development

• In collaboration with the Divisional Medical Director, Lead Nurse and Head of Midwifery the post holder will assume lead responsibility for the development and improvement of patient care within the designated area, ensuring links are made across specialties/departments within the Trust and wider group and outside with other system partners and Place partners.
• The post holder will take an active role in determining the designated areas priorities and objectives and contribute to the Trust and Groups business plan.
• Develop clear plans to implement new services, in line with the Norfolk and Waveney Hospital Groups clinical strategy, service development plans, business planning, within agreed time frames and within the financial envelope.
• Support Clinicians to deliver service re-design projects that improve clinical outcomes for patients, reduce waiting times and promotes more efficient/effective use of resources
• The post holder will ensure processes are in place for continual review of services to achieve an optimal fit between clinical service delivery and current best practice.
• Encourage and promote a quality and improvement agenda within the Division sharing good practice and excellence as appropriate.

Operational Management

• To manage the operational performance of the designated area, ensuring each specialty has clearly defined performance objectives supported by a management plan to deliver continuous improvement and against national guidance.
• Lead the regular performance meetings for the designated area of responsibility.
• Develop and implement effective reporting arrangements across the designated area to accurately record and monitor performance against local and national targets and to pro-actively manage any variances.
• To develop operational objectives within the designated area, which supports the achievement of Trust Targets and are consistent with Trust and Group objectives.
• Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of the designated area of responsibility.
• Provide regular reports to the Chief Operating Officer with assurance that appropriate follow up actions will be completed
• Ensure capital utilisation is maximised to optimise productivity and improve patient care including effective infection control systems.
• Work closely with Clinicians,…