Service Delivery Manager: Client Success & Optimization
Job in
Gorseinon, Swansea County, SA4, Wales, UK
Listed on 2026-07-26
Listing for:
ECS Resource Group Ltd
Full Time
position Listed on 2026-07-26
Job specializations:
-
Business
Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
ECS Resource Group Ltd is seeking a Service Delivery Manager to act as the primary contact for assigned customers, ensuring contractual commitments are met while identifying opportunities for service and revenue enhancement. Based in Swansea, this role is hybrid with one day per week in the office.
You will own the customer contract, manage relationships throughout the service lifecycle, drive customer satisfaction, and report on KPIs and SLAs while collaborating with Account Management on
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