Customer Service Tech

At Dave Carter & Associates, we don't just distribute products-we build relationships. As a national leader serving industries like RV, modular housing, and specialty vehicles, we pride ourselves on delivering exceptional service and expertise.

Now, we're looking for a Customer Service Representative who enjoys solving problems, helping customers, and being part of a supportive, team-focused environment.

• Stable, growing company with a strong reputation
• Supportive team that values collaboration and communication
• Opportunity to learn technical products and grow your skillset
• Work that's meaningful- helping customers find real solutions

As a key point of contact, you'll help customers, dealers, and partners resolve product-related questions and concerns.

Day-to-day, you will:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot product issues and provide solutions (first-call resolution is the goal!)
• Explain product features, warranty details, and service options
• Document interactions in our system (Freshdesk) for accurate follow-up
• Partner with internal teams to resolve more complex issues
• Identify trends in customer concerns and suggest improvements
• Stay up to date on products, policies, and procedures

• 2-3 years of customer service experience
• Basic understanding of electrical/voltage concepts (helpful for troubleshooting)
• Organized, detail-oriented, and able to multitask
• Comfortable working in a fast-paced, metrics-driven environment
• Basic understanding of how warranty works
• Familiarity with aftermarket customers

• Experience in the RV or related industries
• Proficiency with Microsoft Office (Excel, Word, Teams)
• Strong problem-solving skills and a "figure it out" mindset
• Monday-Friday
• Occasional flexibility needed (early mornings, evenings, or weekends)
• Office-based role with light physical activity
• Occasional travel for training or industry events

• Must be authorized to work in the U.S. (no sponsorship available)