Head of Mortgage Sales

As the Head of Mortgage Sales, you will serve as the face of Interra's mortgage business—building visibility, relationships, and production across existing and emerging markets. Reporting to the Chief Growth Officer and working closely with the Head of Mortgage Loan Operations, this role will be responsible for growing the mortgage team, driving sales production, strengthening community and realtor partnerships, and ensuring a seamless experience between sales and operations.

You will lead mortgage sales strategy, oversee two sales managers and their lending teams, and be responsible for department performance, recruitment, and market growth. This position is instrumental in positioning Interra as a leader in mortgage lending through branding, community engagement, and business development.

Direct Report:
Mortgage Services Manager

40% Serve as the visible leader and spokesperson for Interra's mortgage business. Build and maintain strong relationships with builders, realtors, and community partners. Lead recruitment and sourcing for mortgage loan originators (MLOs) and mortgage loan assistants (MLAs). Represent Interra at community events and industry functions to strengthen brand presence and pipeline.

20% Partner with Optimal Blue and internal teams to ensure competitive products and pricing. Assess product offerings and recommend strategies for market differentiation and profitability. Bring forward recommendations to executive leadership to enhance performance and value delivery.

20% Lead production growth and manage overall mortgage sales performance across markets. Originate mortgage loans and support business development in new and existing territories. Develop strategies to increase market share, penetration, and performance benchmarks.

10% Partner with Marketing to shape campaigns and messaging that elevate Interra's presence and thought leadership in the mortgage industry. Contribute insight and direction for content, branding, and storytelling that supports recruitment and growth.

10% Work closely with the Head of Mortgage Loan Operations to ensure smooth processes, communication, and member satisfaction. Act as point person for escalated member concerns or process issues. Drive decisions in the loan origination system (Empower) and provide input on vendor management and system improvements. Ensure all functions are in complete compliance with all company policies and procedures, applicable laws and regulations to include, but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, Home Mortgage Disclosures (HMDA), Service members Civil Relief Act (SCRA), and Military Lending Act (MLA).

Assists the Credit Union to be in compliance with all current and pending applicable rules, laws and regulations.

--Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, Home Mortgage Disclosures (HMDA), Service members Civil Relief Act (SCRA), and Military Lending Act (MLA).

10+ years in mortgage lending and sales leadership, with experience leading loan officers, managing production goals, and driving market expansion. Proven ability to build high-performing teams and relationships with builders and realtors. Prior experience with Empower or similar LOS preferred.

Bachelor's degree in Business, Finance, or related field required. Active NMLS registration required and maintained throughout employment. Must maintain a valid driver's license.

• Deep expertise in mortgage loan programs, documentation, rate commitments, secondary market delivery, and investor requirements.
• Demonstrated ability to lead large teams and influence at the executive level.
• Exceptional data analysis, financial acumen, and decision-making ability.
• Advanced proficiency in Microsoft Office and mortgage LOS systems.
• Strong vendor management and technology implementation experience.
• Advanced and comprehensive knowledge of all product offerings.
• Knowledge of member satisfaction reporting analyses and interpretation into actionable plans.
• Demonstrated knowledge of Credit union regulations, products, policies, procedures, and services.
• Interpersonal skills to represent the credit union in a professional and positive way, both internally and externally at all times.
• Exceptional level of commitment to our culture and community.
• Professional appearance and demeanor, excellent interpersonal relations skills, and positive, optimistic outlook. Ability to establish and maintain positive working relationships with management, peers, employees and vendors, and the ability to effectively resolve conflict.
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.
• Obtaining…