Medical Receptionist​/Scheduler

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Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. In addition, completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care.

Ensures that world class service is provided at all times.

MISSION, VALUES and SERVICE GOALS

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments.
• Answering the telephone and taking and relaying messages to clinical staff accurately.
• Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
• Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
• Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
• Maintaining patient records, entering charges and posting services performed by the provider.
• Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
• Scheduling medical testing, procedures, ancillary services and surgeries for patients.
• Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
• Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
• Paging physician when necessary and sending information regarding call status and imaging assignments daily.
• When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly, and monitors are sent to patients.
• Performing clerical duties including faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining adequate inventory of supplies.
• Opening and sorting mail daily.

• Assisting the physician if necessary.
• Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff.

• Participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

• Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner.
• Interpreting physician orders and scheduling procedures accordingly.
• Scheduling all surgery related appointments and testing.
• Providing instructions related to pre-operative, post-operative needs, appointments, medication adjustments and completing the associated documentation.
• Following multiple surgeon protocols for pending surgery cases.
• Tracking all clearances and testing results for provider approval prior to surgery date.
• Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intra-operative viewing.
• Ensuring that all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures.
• Contacting vendors to cover surgical cases and updating them as changes occur
• Completing the surgical order process
• Organizing records for surgery and preparing surgery packet.
• Remaining knowledgeable and compliant with insurance carrier guidelines.
• Ensuring pre-certification guidelines have been met for diagnostic testing and surgical procedures.
• Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.