Pharmacy Technician

Job Purpose And Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. Within our Retail locations, the Pharmacy Technician plays a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. You will assist in:

• Following all company SOPs at each workstation to help our Pharmacists manage patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care through personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; offering immunizations and other services at the register and over the phone; solving or escalating patient problems
• Completing basic inventory activities as permitted by law and directed by pharmacy leadership (e.g., accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories)
• Embracing a growth mindset by seeking opportunities to expand clinical and technical knowledge needed to better assist patients
• Remaining flexible for scheduling and business needs and traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles and complying with CVS policies and procedures to ensure patient safety, controlled substance dispensing, recordkeeping, and privacy protection
• Delivering additional patient health care services such as immunizations, point‑of‑care testing, and voluntarily staffing offsite clinics where allowable by law and supported by required training and certification

• Completing additional licensure and training requirements in compliance with state Board of Pharmacy regulations to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about the importance of vaccines and referring patients to the Pharmacist‑on‑duty for vaccination questions
• Monitoring for and responding to adverse reactions and reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information and tracking and documenting for each applicable patient
• Monitoring and managing vaccine supplies

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, including but not limited to age, education, and licensure/certification
• State‑level licensure and national certification requirements vary by state;  to learn more.

• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus:
• Ability to concentrate on a task over a period of time.
• Ability to pivot quickly from one task to another to meet patient and business needs.
• Ability to confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation:
• Actively look for ways to help people in a friendly manner.
• Notice and understand patients’ reactions and respond appropriately.
• Communication
  
  Skills:
• Use and understand verbal and written communication to interact with patients and colleagues.
• Utilize active listening by giving full attention to what others are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning:
• Ability to use math…