Associate Support Technician

Position Requirements & Responsibilities:

The Associate Support Technician will work on-site to serve as the primary, first-level point of contact for all day-to-day IT needs and support for Viewrail and the companies of Viewrail Holdings. This position requires heavy collaboration and teamwork with other members of the IT team to field the incoming support requests and to fix computing and technology problems.

• Install and support computing hardware (workstations, printers, mobile devices)
• Install and support software on Viewrail computing devices
• Triage and resolve support tickets as they arise
• Manage user accounts for Viewrail IT systems and software
• Assist other Viewrail teams with technology and process improvements as directed
• Keep process and workflow documentation up to date
• Effectively collaborate in a team environment
• Contribute to task estimation efforts
• All other job duties and responsibilities as assigned

• Proficiency with Microsoft Windows
• Familiarity with Google Workspace
• Familiarity with both iOS and Android mobile devices
• Knowledge of core networking technologies (Subnets, VLANs, DHCP, DNS)
• Possesses a strong desire to learn
• Maintains a curious, problem solving attitude
• Collaborative and able to work well within a team
• Ability to lift 50 lbs and work on your hands and knees on occasion
• Capacity to apply critical thinking and an analytical mindset to solve problems

• CompTIA A+ or other relevant industry certifications
• Proficiency with MacOS and Linux operating systems
• Experience in Windows 11 administration
• Experience with Mobile Device Management
• A desire to apply IT skills to business process improvement