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Client-Centric Helpdesk Technician - Tier 1

Job in Goshen, Elkhart County, Indiana, 46528, USA
Listing for: Mapletronics Computers Inc.
Full Time position Listed on 2026-11-04
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 25000 - 36000 USD Yearly USD 25000.00 36000.00 YEAR

Job Description & How to Apply Below

Position: Client-Centric Helpdesk Technician - Tier 1 Support

Maple Tronics is hiring a Helpdesk Technician for our Goshen, IN office. The role focuses on initial triage for service requests, providing tier 1 support, and basic hardware repair to help keep clients productive.

Strong communication and problem-solving skills are essential to translate technical terms into clear guidance for clients. You will handle phone-based requests, document changes, and assist with remote access solutions while striving to meet service level agreements and maintain

Our group is growing, and we are hiring a Client-Centric Helpdesk Technician
- Tier 1 Support in Goshen, IN, United States.

This posting is for the Client-Centric Helpdesk Technician
- Tier 1 Support role at Mapletronics Computers Inc., based in Goshen, IN, United States.

We are looking to fill the Client-Centric Helpdesk Technician
- Tier 1 Support position at Mapletronics Computers Inc. in Goshen, IN, United States.

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