IT HelpDesk

• Job Category Information Technology, IT, Help Desk
• Employee Type FT Exempt

Brinkley RV is an RV manufacturer in Goshen, Indiana, and we're proud to break the mold of a traditional industry. We're creative, supportive, and relentlessly focused on getting better. Attitude matters here, feedback is expected, and the best ideas win regardless of where they come from.

Our IT team keeps the plants, offices, and people of Brinkley RV running. Technology touches everything we build, and the help desk is where most of our team experiences IT. If you like solving problems and leaving people better off than you found them, we'd like to meet you.

As a Help Desk Technician, you'll be the first point of contact for employees who need technical help, whether that's a locked-out account, a misbehaving laptop, a shop-floor device that won't connect, or a new hire who needs to be up and running by 7 a.m. You'll resolve what you can, elevate what you can't with clear notes, and help us build a support experience people actually like using.

• Respond to and resolve support requests by phone, email, ticketing system, and in person, from office desks to the production floor.
• Troubleshoot Windows and macOS computers, mobile devices, printers, peripherals, and desk phones.
• Handle user account tasks: password resets, account unlocks, group and permission changes, and mailbox access.
• Image, deploy, and set up computers and devices for new hires; recover and redeploy equipment from departing employees.
• Document tickets thoroughly and elevate complex issues to systems and network staff with enough detail that nobody has to start over.
• Maintain hardware and software inventory records and help track assets across locations.
• Write and improve knowledge base articles, how‑to guides, and self‑service resources.
• Spot recurring problems and suggest fixes that prevent the next ticket rather than just closing this one.
• Support IT projects such as hardware refreshes, software rollouts, and office or plant moves.

Experience: 2+ years of help desk, desktop support, or IT service experience.

Technical foundation: Solid working knowledge of Windows (macOS a plus), Microsoft 365 apps, and common hardware troubleshooting.

Fundamentals: Familiarity with Active Directory/user account management, basic networking (IP, DNS, DHCP, Wi‑Fi), and a ticketing system.

Communication: You explain technical issues in plain language and stay patient with frustrated users, including over the phone.

Problem-solving: You work methodically, ask good questions, and know when to dig deeper versus when to elevate.

Ownership: You follow through, document your work, and take pride in getting it right.

Physical: Able to lift up to 50 lbs and move between office and manufacturing environments.

• Associate's degree in an IT-related field, or certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals.
• Experience supporting a manufacturing or multi‑site environment.
• Exposure to endpoint management, VoIP phone systems, or remote support tools.

We pay competitively for the market, and compensation is based on experience, skills, and the value you bring. This position includes a comprehensive benefits package:

• Health, vision, dental, and life insurance
• Health Savings Account (HSA) options
• 401(k) with discretionary company match
• Paid time off
• Voluntary benefits including short- and long‑term disability, accident, and critical illness coverage

If you want to grow your IT career with a team that values initiative, curiosity, and doing things the right way, we want to hear from you.