Account Manager; P&C

Outside Sales Account Manager – Industrial Component Service and Repair

Location
:
Any Indiana office – Hybrid 1 day a week.

• Process applications, policies, endorsements, binders, certificates, audit requests, agency billing, and other items related to servicing clients from Midwest, Northeast, and West regions.
• Assist clients with policy coverages and related questions; review policy coverages for potential gaps and additional needs.
• Collaborate with Producers to address client service needs and renew/retain assigned accounts.
• Conduct the renewal process, providing best options for clients and suggesting additional coverage.
• Maintain client files in appropriate systems and provide standard office/administrative support.
• Manage carrier relationships and stay updated on contracted carrier changes and industry trends.
• Ensure timely and accurate processing of all applications, policies, endorsements, and related items.
• Inform, educate, and assist clients with policy coverage changes and needs.
• Meet quality and timeliness standards within the Agency Management System while properly documenting all activity.
• Negotiate premiums and commissions with underwriters and wholesalers, presenting quote options to clients or Producers.
• Bind and issue policies via carrier websites or by ordering from underwriters.
• Set priorities and manage workflow to ensure efficient, timely, and accurate processing of all responsibilities.
• Maintain cordial and effective relationships with clients, co‑workers, carriers, wholesalers, vendors, and other business contacts.
• Stay informed about industry trends, new products, coverages, legislation, and technology to continuously improve knowledge and performance.
• Resolve problems or enhance service in a timely manner within a fast‑paced environment.
• Maintain expert knowledge of insurance coverage and agency operations.
• Perform other duties as assigned.

• Full knowledge of Property & Casualty lines of coverage and services.
• Analytical skills to recognize problems and respond appropriately.
• Experience with Agency Management Systems, rating procedures, coverages, and industry operations to manage, maintain, and write assigned clients.
• Advanced knowledge of Internet navigation and Microsoft Office programs (Windows, Outlook, Word & Excel).
• Strong attention to detail and time management abilities.
• Excellent multi‑tasking and prioritization skills.
• Ability to work effectively both with and without direct supervision.
• Experience working independently and as part of a team.
• Strong interpersonal communication skills, both written and oral.

• High school diploma or GED equivalent required; college degree preferred.
• Two or more years of experience in a mid‑size brokerage or carrier.
• Working knowledge of Microsoft Office software (word processing, spreadsheets, databases, presentations).
• Experience in a fast‑paced environment juggling multiple competing tasks.
• High interpersonal skills for handling sensitive and confidential situations.
• Indiana Property & Casualty license.
• Valid driver’s license.
• Willingness to travel to clients; some air travel may be required.

The base pay offered will be determined based on experience, skills, training, certifications, and education, while also considering internal equity and market data.

• Generous Paid Time Off:
  Managed PTO for salaried/exempt employees; 22 PTO days for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days.
• Generous leave options:
  Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave.
• Employee referral bonus program of $1,500 per hired referral.
• Employee recognition programs and awards (including trips).
• Employee Resource Groups:
  Women’s Coalition, EPIC Veterans Group.
• Professional growth & development:
  Mentorship Program, Tuition Reimbursement Program, Leadership Development.
• Unique benefits:
  Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, Menopause & Midlife Support.
• Additional benefits: 401(k) matching, medical, dental, vision insurance, wellness & employee assistance programs.
• 50/50 Work Culture: collaboration between producers and rest of the business.
• EPIC Gives Back: charitable efforts including Donation Connection, Employee Assistance Fund, People First Foundation.
• Ranking:
  Top 10 property/casualty agencies per “Insurance Journal”.

EPIC embraces diversity in all its various forms—thought, background, race, religion, gender, skills or experience—fostering a community where every colleague feels welcomed, valued, respected, and heard.

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Massachusetts G.L.c. 149 section 19B (b) requires that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.