Project Manager, IT Project Manager, Program ​/ Project Manager

Position Summary: The Project Manager leads and manages multiple projects and installs for the Professional Services team, serving as the central hub for communication, scheduling, and execution. This role is responsible for driving projects from initiation through completion, ensuring alignment with client needs, organizational goals, and best practices in project management.

Skill Requirements: The Project Manager requires:

Communication & Client Relations

• Proactively communicates with clients and stakeholders, ensuring clarity and transparency at all stages.
• Manages expectations and resolves conflicts with professionalism.
• Builds strong relationships through regular updates and effective stakeholder management.

Technical & IT Knowledge

• Demonstrates a solid understanding of IT applications, processes, software, and equipment.
• Applies technical awareness to match resources to project needs and resolve issues.
• Leverages support tools and technology to optimize project delivery.

Leadership & Management

• Manages cross-functional teams and coordinates resources for maximum efficiency.
• Drives process improvements and contributes to the development of best practices.

Adaptability & Organizational Skills

• Manages multiple projects simultaneously, prioritizing tasks and adapting to changing requirements.
• Demonstrates strong organizational, presentation, and customer service skills.

Essential Duties and Responsibilities:

Client and Stakeholder Communication

• Acts as the primary point of contact for clients and internal teams throughout the project lifecycle.
• Leads project kick off meetings, status updates, and project close out sessions.

Project Planning and Documentation

• Develops and maintains detailed project plans, schedules, and action item lists.

Risk and Performance Management

• Identifies, communicates, and mitigates project risks and issues.
• Monitors project progress, reviews time entries, billing rates, and ensures accurate project closure.

Team Coordination and Leadership

• Coordinates and motivates project teams, fostering collaboration and accountability.
• Coordinate team schedules to maximize productivity and meet project timelines.

Continuous Improvement and Professional Development

• Drives continuous improvement by analyzing project outcomes and implementing lessons learned.
• Engages in professional development and stays current with industry best practices and tools.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

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