Operations & Program Support Manager

Reports to: Executive Director
Position Type: Full-Time
Department: Administration & Youth Services

Reporting directly to the Executive Director and serving as an integral member of the senior management team, the Operations & Program Support Manager is responsible for advancing the organization’s strategic goals while ensuring smooth day‑to‑day operations. This dual‑role position combines operational leadership with direct support for youth programs and staff. The Operations & Program Support Manager will lead internal systems improvement, oversee staff coordination, and help develop and implement organizational policies and procedures.

As part of a nonprofit team, responsibilities and duties may evolve based on the needs of the organization.

• Contribute to the development and implementation of The Post’s strategic goals and objectives.
• Maintain open communication with the Executive Director regarding organizational priorities and challenges.
• Represent The Post at community events, partnerships, and other external engagements as needed.

• Oversee, direct, and organize the work of operations and youth support staff.
• Promote a culture of learning, accountability, and continuous improvement.
• Provide mentorship, training, and performance evaluations for team members.
• Collaborate with the Executive Director to ensure balanced workloads and effective team coordination.

• Develop, refine, and implement policies, procedures, and internal control systems (with Executive Director approval).
• Oversee daily operational functions to ensure alignment with the organization’s strategic plan.
• Support evening staff and youth programs, maintaining a visible leadership presence during operational hours.
• Participate in on‑site and off‑site youth programs, classes, and community activities.
• Ensure technology systems and office software (Microsoft Outlook, Word, Excel, Windows 11, Canva) are used effectively for communication, scheduling, and project management.
• Assist with communications, document creation, and promotional materials using Microsoft Office Suite and Canva.

• Experience working in or with a nonprofit organization; familiarity with nonprofit compliance and reporting.
• Proven success in managing organizational operations or similar leadership roles.
• Strong proficiency in Microsoft Outlook, Word, Excel, Windows 11 operating systems, and Canva for communications and creative materials.
• Excellent problem‑solving, conflict resolution, and decision‑making skills.
• Demonstrated ability to coach, mentor, and lead diverse teams.
• Strong organizational, multitasking, and time‑management abilities.
• Exceptional written, oral, and interpersonal communication skills.
• Collaborative and flexible team player who can adapt to changing priorities.
• Passionate about The Post’s mission and committed to supporting youth development.
• Ability to lead youth programs, activities, and prayer groups with professionalism and enthusiasm.

As a nonprofit organization, The Post’s operational needs evolve based on funding, programming, and community engagement. All job duties and responsibilities are subject to change as the organization grows.