Business Development Representative

As a Business Development Representative, you will maintain existing customer accounts and find, pursue, and grow new leads for increased overall Company sales.

• Handles qualifying clients for sales according to predetermined requirements to verify fit for the company and ensure successful project undertakings.
• Handles incoming customer phone calls and walk-in showroom floor meetings to address any customer questions, educate on available products, ensuring open communication and a first-class customer experience while driving departmental sales.
• Reviews and enters sales leads into the system ensuring accuracy of data.
  
  Advises Sales Team of internal leads.
• Reviews specification sheets and blueprints selecting appropriate product options for accurate quotes and quick turnaround on customer requests.
• Performs thorough quote creation according to predetermined processes using appropriate vendor software with accurate data entry for smooth project completion by team members, customers, vendors, and suppliers.
• Handles client change requests smoothly, professionally, and quickly to ensure issues are identified, addressed, and followed-up on in a timely manner.
• Reviews order entry and quote creation for accuracy before sending to team member for approval to ensure error-free work.
• Administers proactive communication to customers regarding order confirmations, order updates, change orders, and back orders for excellent customer service.
• Coordinates with the Sales Team to follow-up on leads, open quotes, and client knowledge to increase client sign-offs and maximize the percentage of closed leads within the specified timeframe to meet client, Contractor, and steady pursuit of continued market share and increased sales potential.
• Performs process flows and maintain company systems as documented and intuitively applies on-the-job learning as situations arise for consistent departmental quoting, continued growth in role, and for excellent departmental communication.

• Pursues prospective leads while sourcing and integrating new customers for business growth.
• Conducts sales calls independently and with the Sales Manager to learn from the Sales Manager and establish, maintain, and grow customer relationships.
• Performs regular jobsite visits with existing customers to evaluate project progress and ensure complete customer satisfaction.
• Conducts research under the direction of the Sales Manager regarding potential areas of expansion for market share growth.
• Attends building association meetings, trade shows, and other events to build the brand and increase networking opportunities.

• Builds and grows relationships with new and existing customers to ensure sales goals are met or exceeded.
• Educates customers regarding all product lines and services to provide excellent customer service and differentiate the Company from competitors.
• Attends product and sales training with vendors to continue to grow skills and expand knowledge and implementation of the sales process.
• Collaborates with Sales and Design Teams on window and cabinet order details for accuracy and smooth project workflow.
• Maintains consistent communication with the Sales Manager to ensure client-company fit and fulfillment of customer needs.
• Assists with retail leads as needed to provide additional team support.

• Core Values:
  Excellence in Customer Service, Community Invested, Integrity, Family Oriented
• Education:
  
  HS Diploma, GED, or an equivalent combination of education and work experience
• Experience:
  
  1+ years of sales experience; willing to train the right person
• Functional
  
  Skills:
  
  Excellent organizational and prioritization skills with a…