Onsite Client Logistics Representative

Onsite Client Logistics Representative

Reports To:

Client Logistics Manager

Location:

Graham, NC

Environment:
Onsite

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

As Onsite Client Logistics Representative working within Managed Services
, you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood’s customers. With your transportation and logistics expertise, you’ll help our customers resolve problems including scheduling issues, carrier compliance issues, and general exception management.

The ideal candidate likes to continuously learn new things, be challenged at work and works well in a dynamic and fast‑paced environment while maintaining the ability to multi‑task and prioritize responsibilities.

• Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
• Learn and understand our transportation management system(s) and processes that support our customers
• Provide exceptional customer service to Redwood’s customers in every interaction
• Oversee day‑to‑day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
• Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
• Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
• Proactively communicate relevant updates to customers and/or internal teams as needed
• Answer all phone calls in a timely manner
• Learn and understand system tricks and shortcuts to minimize administrative work
• Learn and understand system setup requirements and integration processes that impact our customers
• Effectively multi‑task and prioritize responsibilities for key customers with varying degrees of difficulty and complexity
• Ensure shipments are planned and executed on‑time according to customer specification, while being mindful of cost and service
• Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly
• Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks
• Coordinate new carrier on‑boarding, capacity, and pricing requests with the Carrier Relations team
• Ensuring all shipments are void of any discrepancies prior to audit and invoicing
• Administer and facilitate customer and/or carrier portal training as needed
• Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers’ needs require support

• Ability to think critically and analyze data
• Ability to remain calm under pressure and handle a fast‑paced environment
• Effective and proficient written and verbal communication skills
• Simultaneous management of multiple tasks
• Ability to manage time effectively
• Thrive in a team environment, collaborating and helping others
• Excellent organizational and time‑management skills
• Ability to produce internal and customer‑facing reports that are clean, accurate and relatable
• Ability to effectively coordinate with multiple team members and across departments on joint‑tasks such as reporting, project operations, and compliance
• Ability to work autonomously

• A…