Parts Manager

Buckner Heavy Lift Crane’s mission is to provide safe, logical & experienced solutions to complex and demanding projects within the heavy lift crane rental industry. Founded over 75 years ago in 1947, Buckner continues to be led by members of the company’s founding family and has a strong reputation for integrity in the industry.

The Buckner culture is very community oriented with a focus on employees’ health, wellness and balanced lifestyles. Buckner is a unique force within the traditional construction industry offering a state-of-the-art campus in Graham, NC and top of the line benefits to our employees. Our team is focused on nurturing talent and creating a progressive atmosphere that inspires our team to continue being the best at what they do.

The Parts Manager is responsible for overseeing all parts, inventory, and warehouse operations to ensure timely, accurate, and cost-effective support of Buckner Heavy Lift Cranes’ operations and customers. This role provides leadership and direction for parts inventory control, order processing, vendor coordination, shipping logistics, and warehouse organization. The Parts Manager is expected to have prior inventory management experience at a supervisory or management level, preferably in a warehouse, yard, or industrial environment, and will work closely with Operations, the Graham yard, and field teams to support business needs.

This role requires the ability to effectively manage parts, people, and operational situations from multiple perspectives, while demonstrating strong judgment, ownership, and continuous improvement of parts-related processes.

• Lead, manage, and maintain overall accountability for parts inventory across the warehouse, yard, and shop
• Develop and enforce inventory control processes to ensure accuracy, availability, and proper stock levels
• Conduct regular inventory reviews, audits, and cycle counts; remove obsolete inventory and add required stock as needed
• Supervise and support parts personnel and/or associates, setting expectations and priorities
• Ensure warehouse organization, cleanliness, safety, and efficient layout
• Collaborate with Operations Management to forecast parts needs and support project planning

• Source parts by requesting pricing and availability
• Submit detailed PO requests and ensure accuracy before vendor placement
• Ensure all parts orders are acknowledged and processed in a timely manner
• Oversee order prioritization to meet operational urgency and critical lift schedules
• Develop and implement new parts process to improve efficiency, accuracy, and turnaround time
• Track and communicate delays or changes immediately
• Maintain and update internal shipping and purchasing trackers

• Evaluate, refine, and improve existing parts, inventory, and warehouse processes
• Identify gaps or inefficiencies and proactively recommend solutions
• Ensure processes are clearly communicated, followed, and consistently applied
• Demonstrate independent thinking and sound decision-making in dynamic situations

• Verify all shipments for accuracy, condition, and completeness
• Oversee packing, securement, and appropriate shipping methods
• Coordinate and track shipments
• Ensure weekend and after-hours coverage as needed, with proactive communication to Operations

• Manage warranty claims, documentation, and coordination with vendors
• Oversee repair processes, including tracking parts sent for repair and return timelines
• Maintain accurate records for repairs, warranties, and related costs
• Manage core returns, ensuring timely shipment, tracking, and receipt of credits
• Reconcile core credits and warranty recoveries to ensure financial accuracy

• Fully utilize Buckner’s operating systems and processes
• Ensure compliance with Buckner Safety Policies and OSHA regulations
• Understand and ensure compliance with Buckner held ISO Certification: ISO 9001 - Quality Management, ISO 14001 - Environmental Management and ISO 45001 - Health and Safety Management
• Operate…