Call Center Rep, Member Services

We are seeking a dedicated and detail-oriented Membership Call Center Representative to join our team. In this role, you will encourage potential members to sign up with OOIDA and cross promote our products and services. Membership also processes a variety of member applications and requests. This position provides information to callers, educating them about the Association and its mission.

The Owner-Operator Independent Drivers Association (OOIDA) is dedicated to representing and supporting independent truck drivers and small business owners in the trucking industry. We are committed to ensuring our members stay compliant with regulations and maintain high standards of safety and professionalism.

Benefits Employee Medical & Dental Insurance available the first of the month after 60 days of employment

Vacation and personal time after 60 days
401K - employer matches half up to 10%
Casual dress attire

On-site fitness and daycare center

Responsibilities

Answers telephone while providing excellent customer service to callers, business associates and co-workers, while assisting with outbound courtesy calls and warm leads.

Provides general information regarding the trucking industry and some compliance questions.

Works and processes membership retention reports, letters and calls.

Stays current on industry issues, concerns, changes, benefits and services offered by OOIDA.Required High School Diploma or GED Microsoft Office Suite experience

Helpful

Office experience

Knowledge of the trucking industry

Call center experience

Bilingual (English, Spanish)