Field Service Manager

Field Service Manager – Cleanwater1

We are seeking an experienced Field Service Manager to lead our field service teams across the UGSI Chemical Feed and Velo Dyne business units. This role reports from either the Vineland, NJ or Grain Valley, MO office.

$80,000.00 – $ per year

UGSI Chemical Feed, Inc. ("Chemical Feed") and Velocity Dynamics, LLC ("Velo Dyne"), subsidiaries of Cleanwater1, Inc., are leaders in water disinfection technologies for municipal clients. Cleanwater1 specializes in proprietary and patented water and wastewater treatment systems, including on‑site hypochlorite generation, polymer activation, chemical feed systems, and potable water treatment.

• Schedule and assign work to department personnel based on skill and workload, including start‑ups, customer training, warranty repairs, and other services.
• Ensure customers receive timely, efficient, high‑quality service.
• Collaborate with internal personnel, customers/agents, and contractors to ensure successful field installations, start‑ups, and service of equipment.
• Maintain effective communication and relationships among customers, the Service Manager, Service Department team members, and field service personnel.
• Prioritize and manage time efficiently as both a manager and team member.
• Address and resolve customer complaints and issues promptly to maintain high satisfaction.
• Optimize field service operations to maximize productivity and intentional downtime.
• Implement and monitor performance metrics to improve individual performance and service efficiency.
• Recruit, train, and develop a skilled team of field service technicians.
• Develop and lead training programs and support remote and in‑person training and meetings for external teams.
• Provide ongoing coaching and support to enhance technical and soft skills of the service team.
• Understand budgets and monitor expenses to control costs.
• Identify and drive revenue growth opportunities through service contracts, upselling, and other means.
• Foster a positive, collaborative team environment with clear expectations.
• Set, model, and audit proper documentation practices, ensuring accurate and valuable service reports.
• Partner with teams to develop and implement continuous‑improvement initiatives to enhance service quality and customer engagement.
• Build and maintain strong relationships with key customers and stakeholders.
• Work with sales teams to stay updated with industry trends and innovations to keep local service operations competitive and expand offerings.
• Partner with technical, engineering, project management, and sales teams to resolve escalated problems.
• Plan, prepare, and coordinate with technicians on site to ensure resources are available to meet or exceed project and customer expectations.
• Ensure technicians meet company standards in all settings.
• Maintain accurate records in Salesforce.
• Mentor employees, provide performance feedback, conduct appraisals, and address performance improvement initiatives.
• Co‑operate with IT, Finance, and Service Managers to prepare custom reports as needed.
• Ensure compliance with all policies and procedures, including Travel Expense and Reimbursement policies.
• Ensure all field service activities comply with company and industry regulations and safety protocols.
• Promote a culture of safe and smart work habits, model proper safety techniques, use PPE, and provide suggestions for job safety.

• Associate’s degree in a science, engineering, or technical field or completion of a relevant trade program (e.g., certified welder, electrician).
• Five years of experience installing, repairing, or maintaining water or wastewater treatment equipment or related engineering experience.
• Three or more years in a management role, or five or more years in a supervisory role.
• Five years of experience with electro‑mechanical pneumatics, hydraulics, AC/DC motor controls, PLCs, VFDs, and pump systems.
• Familiarity with CRM and ERP software.
• Proficiency in Word, Excel, and MS Projects.
• Strong verbal, written, and interpersonal communication skills.
• Willingness and ability to travel to customer sites or other company…