DRAFT Utility Clerk

Utility Clerk

Position Objective:
To assist customers in their shopping experience by sacking purchases and assisting in general store operations in the most efficient, friendly, and courteous manner possible.

Reporting Structure:
This position formally reports to the Office Manager.

Status:
This is a non-exempt position.

• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

• It may be required to obtain a valid liquor license prior to the first day of work.

• Utilize proper bagging techniques to minimize product damage, maximize efficiency and avoid shrink.
• Know and implement the Cosentino’s Customer Service Standards.
• Know your store’s items, procedures and policies so that you can accurately and courteously answer customer questions.
• Delivering groceries to and loading them into customer’s vehicles when requested.
• Assisting customers in locating items in the store.
• Retrieving carts from the parking lot and ensuring they are safe and clean for customer use.
• Conducting price checks for cashiers.
• Monitoring the sales floor, cashier stands, and restrooms for cleanliness and keeping these areas tidy and safe for customers and employees.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Able to operate, clean and maintain all equipment safely and competently.
• Meet or exceed productivity standards to produce desired team and individual results.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the position.
• Know and follow all government regulations regarding alcohol and tobacco sales.

• Return unwanted items to the shelf or the department to be re-stocked.
• Prevent loss of merchandise by checking the bottom of the shopping carts for cashiers.
• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

• Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
• Occasionally lifting and carrying up to 30 lbs., to a height of 34 inches.
• Bending and squatting, at times all the way to floor level.
• Able to work in colder conditions of the grocery coolers and freezers.

• Climbing a ladder, possibly up to 5ft (if applicable).

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Administrative
• Industries:
  Food and Beverage Services