Hybrid Customer Service Representative

Position: Hybrid Customer Service Representative Role
Location: Bromont

Drive customer loyalty as a Customer Service Representative in our Bromont office. This engaging hybrid role offers support for B2C and B2B clients in the retail and ski sectors.

You will ensure superior service as the first point of contact for online sales inquiries. Your responsibilities span assisting customers, resolving issues, and providing crucial support to B2B retailers and ski resorts. Fluency in both English and French is required for this position.

Key Responsibilities:

• Answer customer inquiries via various communication channels

• Help customers with order processing and product issues

• Collect feedback and relay insights to management

• Support B2B accounts with product and shipping inquiries

• Maintain accurate customer records and database entries

Requirements:

• High school diploma required; higher education is a plus

• Minimum of 2 years in customer service or relevant field

• Background in the ski industry is desirable

• Bilingual in French and English essential

• Proficient with CRM software and Microsoft Office

Bring your customer-first approach and communication skills to enhance our service experience.