Customer Service Representative - Automotive

Customer Service Representative - Automotive Experience

Base pay range

$24.00/hr - $25.00/hr

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim and Napa, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness.

Supervisor
:
Materials Manager

General Description of Job:

The Customer Service Representative is responsible for managing customer orders from entry through fulfillment while serving as the primary liaison between designated automotive customers and internal teams including Sales, Planning, Scheduling, Manufacturing, Materials, and Quality. This role ensures accurate order processing, proactive communication, inventory coordination, and a high level of customer satisfaction while supporting operational, quality, and delivery requirements for automotive clients at the Grand Blanc facility.

• Accurately enter customer orders (non‑EDI and EDI-supported) into the ERP system within established timelines.
• Review customer purchase orders and specifications against quotes to ensure accuracy and completeness.
• Act as the primary point of contact for customers regarding order status, ship dates, pricing, changes, and discrepancies.
• Manage customer demand changes, including negotiating new ship dates within lead times and communicating updates internally and externally.
• Coordinate expedited freight shipments as needed.
• Monitor and manage customer inventory levels, replenishment needs, and reconciliation.
• Access and manage customer portals and comply with customer-specific requirements.
• Prepare job folders and billing packets to support accurate invoicing.
• Document all order and job changes clearly and communicate them in a timely manner.
• Maintain a strong working knowledge of open orders, priorities, and production schedules.

• Collaborate with Sales, Quality, and Operations to address customer complaints, credit issues, and quality concerns.
• Assist with obtaining manufacturing, functionality, and quality requirements for quoting purposes.
• Participate in quality, ISO, MMOG, and process improvement initiatives.
• Provide input to scheduling regarding customer demand and priorities.
• Support audits by providing customer and order management documentation as needed.
• Assist with administrative and special projects as required.
• Inventory & Materials Support
• Participate in weekly cycle counts and periodic physical inventories.
• Assist with finished goods inventory management and reconciliation.
• Support materials and scheduling teams with daily review of pending orders and customer requirements.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems; familiarity with EDI concepts and customer portals preferred.
• Strong numerical accuracy and basic math skills.
• Process & Communication Skills
• Excellent written and verbal communication with a professional, customer-focused approach.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Effective problem-solving skills with a proactive, solutions-oriented mindset.
• Ability to work independently while collaborating effectively in a team environment.

• Positive, "can-do" attitude with a strong sense of urgency and accountability.
• Strong relationship-building skills with internal and external partners.
• Sound judgment and ability to make independent decisions.
• Adaptable, motivated, and committed to achieving win‑win outcomes.

• High school diploma or GED required; additional education or printing/manufacturing experience is a plus.
• Minimum of 2+ years of customer service experience supporting automotive clients is required.
• Experience working within an automotive manufacturing or supplier environment strongly preferred.
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