Fraud​/BSA Manager

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The Fraud & BSA/AML Manager is responsible for managing the Credit Union's Fraud Prevention and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance programs. This role oversees fraud monitoring and investigations, BSA/AML compliance activities, regulatory reporting, and team leadership to ensure compliance with regulatory expectations and protection of the Credit Union and its members.

Administration

CRO

Exempt

5

• Lead and maintain the Fraud and BSA/AML compliance programs in accordance with regulatory requirements, overseeing ongoing BSA/AML monitoring, fraud surveillance, and investigative workflows; manage the timely filing of SARs, CTRs, and required recordkeeping; maintain and update relevant policies, procedures, and internal controls.
• Direct fraud investigations and BSA/AML case reviews, ensuring thorough documentation and resolution; coordinate with law enforcement and external agencies as necessary; support loss mitigation efforts and recovery strategies.
• Oversee fraud and AML systems, alerts, and tuning efforts to optimize detection and efficiency; develop and maintain dashboards, reports, and metrics to support executive decision-making; conduct periodic program risk assessments and ensure corrective action plans are implemented when needed.
• Supervise and develop BSA Analysts, Fraud Analysts, and Investigators; deliver ongoing employee training related to fraud and BSA/AML obligations; promote a culture of compliance and risk awareness across the organization.
• Maintain the Department policies and procedures; perform special investigations as requested by senior management or the Audit Committee.
• Serve as a key point of contact for internal and external auditors and regulatory agencies; support exam preparation, response management, and follow-up actions.
• Support development of applicable training materials for Associates, Management and Board of Directors.
• Perform other duties as assigned.

• Ensure timely and accurate filings of SARs and CTRs.
• Develop and implement fraud loss mitigation strategies and recovery effectiveness.
• Keep executive management informed regarding fraud issues affecting the credit union.
• Personnel are effectively supervised, trained, & motivated; efficiently maintain schedules, assign tasks, and manage human resources.
• Develop and maintain the credit union’s Fraud Program documentation and risk assessment quality.
• Maintain accurate files and supporting documentation for audits and exams; ensure timely remediation of audit/exam findings.
• Provide informed, professional, accurate service and support to all members and associates.
• Meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.

Experience:

Five years to eight years of similar or related experience.

• Bachelor's degree in Business, Finance, Criminal Justice, or related field preferred.
• Professional certification preferred (e.g., CAMS, CFE).

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

• Strong knowledge of BSA/AML regulations, OFAC, FFIEC guidance, USA PATRIOT Act, and fraud regulatory standards.
• Strong analytical and investigative capabilities.
• Excellent communication and documentation skills.
• Ability to manage multiple priorities and sensitive information.
• Proficiency with fraud/AML monitoring platforms and case-management tools.

Standard office environment with hybrid options based on policy. Occasional travel for training or professional development may be required.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.