Director of Operations

• Location 9463 Holly Rd,Suite 104,Grand Blanc, MI, ,United States
• Base Pay $90,000.00 / Year
• Job Category Director, Operations, Leadership
• Required Degree 4 Year Degree
• Manage Others Yes

Description

The Director of Operations is responsible for providing strategic and operational leadership for the organization's Home Health and Hospice services. This position oversees day-to-day clinical and operational functions, ensuring the delivery of high-quality, patient-centred care while maintaining regulatory compliance, operational efficiency, employee engagement, and financial performance. The Director works closely with executive leadership and department leaders to establish organizational goals, monitor performance, identify opportunities for improvement, and ensure Home Health and Hospice operations are aligned with the organization's mission, policies, and strategic objectives.

Main focus includes strong operational leadership, management experience, accountability, and Medicare/regulatory knowledge.

• Provide overall operational leadership for Home Health and Hospice services.
• Develop, implement, and monitor operational goals and performance objectives.
• Ensure effective coordination between clinical, administrative, intake, scheduling, billing, quality, human resources, and other operational departments.
• Establish standardized processes and workflows across Home Health and Hospice.
• Identify operational barriers and implement solutions to improve efficiency and patient care.
• Monitor staffing levels and operational capacity to ensure appropriate resources are available to meet patient needs.

• Partner with clinical leadership to promote high-quality, safe, and patient-centered care.
• Monitor clinical operations and ensure appropriate coordination of patient services.
• Support effective interdisciplinary communication and collaboration.
• Review clinical and operational trends and develop action plans when performance does not meet established expectations.
• Promote continuity of care and effective communication among patients, families, providers, and members of the interdisciplinary team.

• Ensure Home Health and Hospice operations remain compliant with applicable federal, state, and local requirements.
• Maintain knowledge of CMS Conditions of Participation and other applicable regulatory standards.
• Partner with Quality and Compliance leadership to prepare for surveys, audits, and regulatory reviews.

• Assist executive leadership with development and management of departmental budgets.
• Monitor productivity, staffing utilization, visit volumes, admissions, referrals, census, and other key performance indicators.
• Review financial and operational reports and develop strategies to address unfavorable trends.
• Collaborate with billing and finance departments to identify operational issues that may impact revenue.

• Provide leadership, direction, and support to department managers and operational staff.
• Establish clear performance expectations and promote accountability.
• Participate in recruitment, interviewing, onboarding, training, and retention initiatives for leadership and key operational positions.
• Identify training and development needs and ensure appropriate education is provided.
• Promote effective communication and collaboration among departments.
• Foster a professional workplace culture centered on teamwork, accountability, respect, and patient service.

• Collaborate with clinical and quality leadership to monitor quality indicators and organizational performance.
• Identify trends, deficiencies, and opportunities for improvement.
• Develop and implement performance improvement initiatives.
• Monitor the effectiveness of corrective and preventive actions.
• Utilize data and measurable outcomes to evaluate the success of improvement initiatives.

• Work collaboratively with leadership and business development/marketing teams to support census and referral growth.
• Monitor referral sources, admissions, conversion rates, and patient volume trends.
• Identify operational opportunities that may improve referral responsiveness and patient retention.
• Ensure operational capacity is appropriately aligned with referral activity.

• Participate in the development and execution of short- and long-term organizational strategies.
• Evaluate operational…