Final Mile Operations Manager
Job in
Grand Falls, New Brunswick, E3Y 3X7, Canada
Listed on 2026-11-01
Listing for:
Arhaus Recruiting
Full Time
position Listed on 2026-11-01
Job specializations:
-
Supply Chain/Logistics
Operations Management, Procurement / Purchasing, Supply Chain & Logistics -
Management
Operations Management, Supply Chain & Logistics
Job Description & How to Apply Below
Lead Arhaus final mile operations through logistics expertise, partner oversight, and hands-on hub leadership across designated facilities. Shape consistent delivery execution.
The Final Mile Manager oversees Final Mile Partners, 3PL relationships, and designated hub performance. This manager ensures standard operating procedures, delivery deadlines, customer satisfaction, and brand-right service. The work combines strategic focus, physical presence, operational audits, issue resolution, and cross-functional collaboration with stores, providers, and delivery teams.
Key Responsibilities:- Oversee daily operations at designated final mile hub facilities
- Monitor cost, cycle time, delivery, returns, and satisfaction metrics
- Participate in morning loadouts and drive team standups
- Investigate delivery failures, escalations, and root causes
- Approve 3PL provider invoices for billing accuracy
- Three to five years in logistics or home delivery operations
- High school diploma; college degree preferred
- Valid driver's license and reliable transportation
- Working knowledge of Microsoft Office applications
- Ability to move furniture weighing up to 150 pounds
Bring logistics operations, analytical problem-solving, and partnership skills to strengthen Arhaus delivery performance and customer satisfaction.
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