Bilingual Insurance Specialist; FR

Bilingual Insurance Specialist (FR/EN) at Hyundai Capital Canada

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.

$60,000.00/yr - $89,000.00/yr

This range is provided by Hyundai Capital Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Senior Insurance Specialist Associate is responsible for managing and overseeing all insurance-related operations, including total loss and credit life claims, insurance deficiency tracking, and ancillary product cancellations. The role ensures accurate processing, compliance, vendor coordination, performance tracking, and supports day-to-day operational requirements across insurance workflows.

• Track lease VINs and ensure accuracy of data files sent to vendors
• Execute follow-up actions for insurance-deficient accounts (calls, SMS, email)
• Coordinate repossession assignments when required
• Produce performance metrics for all follow-up activities

• Manage relationships with insurance companies to process total loss and physical damage claims
• Process Proof of Loss documentation and maintain claim records
• Ensure compliance with internal SLAs
• Coordinate credit life insurance claims and produce related metrics

• Process ancillary insurance cancellations and rebates with third-party vendors
• Collect required metrics from vendors
• Support the transition of ancillary cancellation processes in-house

• Other duties as assigned

• Experience working for an automotive captive finance company with an understanding of lease and loan operations
• Experience with insurance companies or involvement in insurance claim processes
• Bilingual in English and French (required)

• High school diploma required

• Advanced user of LOS and V8 systems
• Strong understanding of auto lease agreements and conditional sales contracts
• Subject matter expertise in lease and loan operations
• Intermediate to advanced Excel skills
• Ability to manage customer interactions and handle inquiries, conflicts, or complaints
• Ability to resolve issues without defined processes and identify compliant solutions
• Strong prioritization skills to manage multiple tasks efficiently
• Ability to work independently with minimal supervision
• Ability to transfer knowledge effectively to support team growth
• Ability to collaborate across departments and build strong relationships
• High level of emotional intelligence with effective conflict-management skills

Hyundai Capital Canada Inc. is committed to acknowledging applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Associate

Full-time

Other