Patient Access Manager

** Everything we do is underscored by a why — and that why is one another.
***
* Location:

** Altru Health System

PO Box 6002

Grand Forks, ND 58201

Pay Range: $72,696.00 - $
*
* Summary:

** Patient Access Manager About the Role Lead and optimize front‑end revenue cycle operations, including admitting, prior authorization, and financial clearance. Ensure accurate patient registration, timely insurance verification, and adherence to payer and regulatory requirements. Support a seamless, positive patient experience while helping maximize reimbursement. Provide strong leadership to front‑end supervisors and access teams. What Success Looks Like Empowers supervisors and frontline leaders through coaching, training, and clear development pathways.

Drives performance improvement using data‑based insights and system optimization. Strengthens patient engagement through efficient workflows and high‑quality service. Builds a culture focused on communication, collaboration, and continuous improvement.
*
* Essential Job Functions:

*** Supervises, mentors, and develops staff across admitting, prior auth, and financial clearance teams.
* Monitors productivity and ensures adequate staffing/coverage across all shifts.
* Conducts performance evaluations, coaching, and training to drive accountability and improvement.
* Oversees accurate, timely patient registration and admission workflows
* Manages insurance verification and prior authorization processes to prevent delays in care.
* Leads financial clearance activities (estimates, pre-service collections, advocacy) to support upfront transparency and collections.
* Ensures compliance with organizational policies, payer rules, and regulations (CMS, HIPAA), including routine audits.
* Tracks and reports key KPIs (authorization turnaround, registration accuracy, POS collections) and presents insights to leadership.
* Implements process improvements to reduce denials, resolve access/authorization issues, and improves cash flow in partnership with clinical/scheduling/billing.
* Promotes excellent patient experience by handling escalations and ensures compassionate, clear financial communication.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
*
* Education:

*
* •

Required:

Associates - Business/Finance/Healthcare### ###
• Preferred:
Bachelors - Business/Finance/Healthcare
*
* Work Experience:

*
* •

Required:

A minimum of 5 years Related Experience
** Language Requirements:
** This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
** Physical Demands :*
* • Sit:
Frequently (34-66%)### ###
• Stand:
Occasionally (5-33%)### ###
• Walk:
Occasionally (5-33%)### ###
• Stoop/Bend:
Rarely (1-4%)### ###
• Reach:
Frequently (34-66%)### ###
• Crawl:
Not Applicable### ###
• Squat/Crouch/Kneel:
Rarely (1-4%)### ###
• Twist:
Occasionally (5-33%)### ###
• Handle/Finger/Feel:
Continuously (67-100%)### ###
• See:
Continuously (67-100%)### ###
• Hear:
Continuously (67-100%)
** Weight Demands:*
* • Lift
-Floor to Waist Level: Sedentary (