Patient Access Coordinator

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Patient Access Coordinator - Join Our Mission to Improve Rural Mental Health Care!

Rural Psychiatry Associates is seeking a Patient Access Coordinator to join our growing team! If you are a detail-oriented, customer-focused professional who thrives in a fast-paced environment, this is your opportunity to make a meaningful impact in the field of mental health care.

Why Join Us?

At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.

As a Patient Access Coordinator, you will be a vital part of our team, ensuring smooth patient registration and access to services.

Your role will be essential in creating a positive patient experience from the very first interaction.



The Role: What to Expect

• Location:
  
  Based in our Grand Forks, ND office.
• Frontline Patient Support:
  Serve as the first point of contact for patients, helping them navigate the registration and scheduling process.
• Insurance & Documentation:
  Verify insurance coverage, obtain authorizations, and ensure accurate patient records.
• Multidisciplinary
  
  Collaboration:
  
  Work with clinical and administrative teams to streamline patient access.

• Greet & Assist Patients & Visitors:
  Provide a welcoming and professional first impression.
• Collect & Verify Patient Information:
  Ensure accuracy in personal, medical, and insurance details.
• Coordinate Appointments:
  Schedule, confirm, and provide reminders for patient visits.
• Support Telehealth Services:
  Educate patients on the telehealth process and provide technical assistance as needed.
• Ensure Compliance:
  Maintain patient confidentiality and adhere to HIPAA regulations.
• Provide General Administrative Support:
  Assist with completing necessary forms, correspondence, and documentation.
• Perform Other Duties as Assigned to support clinic operations.

• High school diploma or equivalent required.
• Experience in scheduling appointments preferred, especially in a healthcare setting.
• Excellent communication skills, both verbal and written.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems and general computer skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Highly organized, self-motivated, and able to work independently.
• Strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Health Care Provider
• Industries Mental Health Care

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