Computer Assistant

Overview

About the position:
This position is Non-appropriated Fund (NAF) and will be assigned to the 319th Force Support Squadron, Grand Forks AFB, ND. This is a regular full-time position.

This position includes a comprehensive benefits package. Benefits include Annual and Sick Leave, 401K, Retirement, Medical and Dental Insurance, etc.

• Incumbent assists computer specialists in the Data Processing Division, Systems and Programming Branch.
• Collects and consolidates input data and program documentation.
• Installs or modifies computer programs as appropriate.
• Identifies system requirements. Verifies required information is available, and places in operations for processing according to schedule.
• Reviews documentation and stages materials to allow for data and program dependencies.
• Ensures input data is current and annotates operator instructions to show multiple program runs.
• Enters jobs into priority queue according to simple or priority sequence, dependency sequence or by special priority indicator.
• Accepts priorities as indicated by users, or upgrades priorities on customer request if it does not interfere with established production or existing priorities.
• Monitors programs in progress through terminal inquiry or system printer status.
• Advises users of current status of job, estimates time of completion, or advises of processing problems such as conflicts of priority, equipment or power failure and similar conditions.
• Responds to operator notification of processing problems.
• Reviews instructions and program specifications and corrects problems.
• Advises operator of restart or rerun instructions, adjusting priority if necessary.
• Reviews instructions and stages test runs under varying priority and control conditions.
• Spot checks program to determine that it is properly formatted, and that the quantity and print quality are as required.
• Notifies users of completed high priority work.
• Develops schedules for 1-3 day periods to include recurring jobs, established and ad hoc priorities, special and test requirements and system maintenance time.
• Installs software and installs and repairs hardware and peripherals.
• Reviews system status reports, prior schedules and flow charts.
• Identifies computer time required for each job; the availability of input data; and program dependencies.
• Ensures input media and computer systems are matched.
• Reviews computer components for correct use, input identification and the presence of special controls.
• Adds, changes or removes components as required from a specified, limited number that control processing variables.
• Adjusts established schedules due to late receipt of requests, program changes, new priorities, late or nonreceipt of input, or machine failure.
• Coordinates with users to clarify instructions, obtain missing data, explain processing delays, discuss priority adjustment options, discuss alternative processing methods and anticipated time of program completion.
• Coordinates with computer operators to determine system status, to correct minor set-up and control errors and to determine status of previously installed programs.
• Compiles statistics on the number, kinds and elapsed processing time of computer usage.
• Identifies equipment and forwards summaries to accounting section to be used for purchasing purposes.
• Reviews information from the operating system reports to determine reasons for compliance or non-compliance with Payment Card Industry standards.
• Identifies trends in peak and slack processing periods and similar information that can impact on future scheduling or advice to users.
• Performs other related duties as assigned.

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• This position requires the incumbent to complete a background investigation with favorable results.
• The incumbent is subject to random testing for drug use.
• This position requires the incumbent to obtain and maintain a valid drivers license.