IT Infrastructure Technician

Are you the person who takes pride in keeping everything running smoothly and enjoys finding ways to make it run even better? Do you get satisfaction from a clean topology diagram, a failover that works exactly as designed, and a store whose day went uninterrupted because you were paying attention? Here, you'll work alongside teammates who back each other up, on a crew that invests in your growth and wants to hear your ideas.

If you're looking for a role where you'll help shape our network rather than just maintain it, do your best work with Acme Tools as an IT Infrastructure Technician.

About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with eighteen locations and over 700 Acme team members across North Dakota, Minnesota, and Iowa. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers.

As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

You’ll Enjoy Our:

• Work-Life Balance
• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase Opportunities
• Generous PTO plan that starts accruing on day 1!
• Paid Holidays – we are closed the 6 major holidays of the year
• Maternity Leave (partially paid through company paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Community Involvement Opportunities
• Generous Employee Discounts

We Also Provide:

• Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

• Administer and maintain our LAN and WAN across every Acme Tools location — switches, routers, wireless access points, and firewalls.
• Assist with design and implementing network changes, including VLAN segmentation, routing, and quality-of-service policies.
• Manage enterprise wireless across our retail floors, warehouses, and offices, along with site-to-site and remote access VPN connectivity.
• Assist with trouble shooting during outages, follow through with root cause analysis, and plan firmware upgrades and hardware refreshes during scheduled maintenance windows.
• Administer, patch, and monitor our physical and virtual servers on-premises and in the cloud, along with Active Directory, Group Policy, DNS/DHCP, and Microsoft 365.
• Keep our virtualization hosts and the guest servers running on them healthy as demand grows.
• Follow our established backup strategy to manage data protection and disaster recovery, verifying jobs and testing restores on a regular schedule.
• Track system performance, capacity, and utilization to catch issues early, and support recovery efforts when failures do happen.
• Support end-user workstations and mobile devices, from imaging and deployment through escalated hardware and software issues.
• Assist in configuration of tune firewall policy, content filtering, and intrusion detection and prevention.
• Apply endpoint protection and hardening standards across servers, workstations, and network devices, staying ahead of emerging threats to the equipment we run.
• Manage identity and access — provisioning, permissions, and multi-factor authentication.
• Act as Tier 2 support for the IT Service Team, resolving escalated issues in a timely manner.
• Listen to the challenges departments are facing and develop solutions…