Public Safety Telecommunicator

Public Safety Telecommunicator

City of Grand Forks, ND

Join to apply for the Public Safety Telecommunicator role at City of Grand Forks ND.

If you want to make a difference in your community, then let us help you shape that passion through our on-the-job Training Academy and turn it into the career of a lifetime. As members of public safety, Telecommunicators are typically the first point of contact when a person reaches out for help. This critical role serves as the vital communications link between the public needing help and emergency services response.

Work in a friendly, fast-paced environment where you are empowered to make decisions independently and make an impact that truly matters. The growing field of public safety offers opportunities for career development as technology and services continue to advance. Our Training Academy will equip you with the knowledge and expertise to excel to the next level.

To provide a single point of contact for twenty four hour voice/radio communications for Grand Forks County and cities therein; to include Grand Forks Police Department, Grand Forks Fire Department, University of North Dakota Police Department, Altru Ambulance, Grand Forks County Sheriff’s office, and all rural fire, rescue, and EMS as well as providing emergency and 911 services to citizens for immediate and direct access to fire, police, and medical services;

to monitor, operate and test a variety of communications equipment.

• January 21, 2026 - Last day to apply
• January 28, 2025 - First Interview
• February 04, 2026 - Testing and Presentation
• February 11, 2026 - Second Interview and 911 Center Sit-in
• February 13, 2026 - Offers Made (Always contingent on Drug and Background screening)
• March 9, 2026 - Start Date

• Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequence calls promptly
• Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked
• Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type, and obtaining the proper response
• Prioritize and dispatch appropriate emergency services and ensure efficient allocation of resources to minimize response times and maximize effectiveness
• Articulate detailed incident information accurately and efficiently for documentation and response purposes
• Analyze complex situations quickly and accurately to make informed decisions under pressure
• Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until responders arrive
• Utilize various communication systems to communicate with callers such as text to 911; TDD or relay services to comply with standards for handling calls from hearing-impaired callers; language interpretation services and coordinating with mental health resources for appropriate contacts with callers who have mental health or language barriers to receiving help
• Operate Computer Aided Dispatch (CAD) system and other essential communication equipment to facilitate efficient emergency response
• Conducting safety status checks of responders and using other available technology to ensure on-scene responders’ safety
• Documenting thoroughly and accurately incident activities while maintaining awareness of scene activities
• Provide pre-arrival instructions when necessary, including first aid, CPR, fire safety, and other scene safety protocols
• Utilize emergency communication systems, including the radio communication system, paging, and other alert systems to dispatch, communicate and coordinate with emergency responders
• Represent the PSAP with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public
• Collaborate with other Public Safety Telecommuncations and emergency responders to ensure seamless coordination of resources during major incidents or disasters
• Participate in ongoing training and professional development activities to enhance skills and knowledge
• Adhere to all relevant local, state, and federal laws, policies and…